Online orders and instore purchases can be returned either by mail or in-person at The Garden Shop within a 30-day window from the date of purchase.
The customer is responsible for any shipping costs incurred when returning an item.
All returns must include the original purchase receipt.
Refunds will be processed to the original payment method after the returned item is received and inspected.
Shipping fees are not eligible for a refund.
Refunds may take 5-7 business days to be reflected in your account post-receipt of the returned item.
We welcome returns of any apparel items that are unworn, unwashed, undamaged, or defective. It’s important that all tags remain attached, and the items are returned in their original condition.
Raingear and umbrellas purchased in The Garden Shop are final sale.
Plants Purchased in The Garden Shop Are Non-returnable
Plants are living organisms and can be affected by many factors outside our control.
Proper care is crucial, including attention to weather, soil, water, and placement.
Our policy is that sales are final, reflecting the perishable nature of plants.
Upon purchase, the responsibility for the plant’s health and maintenance transfers to the buyer.
We encourage buyers to inspect their plants at the time of purchase to ensure satisfaction.
